Who is Radcoflex?

Radcoflex is an internationally recognised manufacturer and supplier of a wide range of flexible hose assemblies and expansion joints with close to 70 staff and offices in Sydney, Melbourne, Brisbane, Perth and Singapore. Radcoflex was operating with an unreliable IT infrastructure which was coupled with an expensive to run and maintain voice and data network. Network failures were frequent, and staff were becoming increasingly frustrated with regular system downtime.

“Thanks to Red Rhombus, we now have a reliable network that just works, and our staff are more productive and engaged with their work as a result”

Mat Caroll – Director

The Challenge

One of the most significant frustrations for the business was the poor performance of its infrastructure, which would fail constantly. IT support was being provided by a large contractor offering inconsistent advice and support as a result.

“Our IT systems were a major source of inefficiency in our business and required constant support.”
– Mat Carroll, Director.

When Radcoflex’s network was taken down for two days after becoming infected with ransomware due to an employee opening a suspicious email, the need for an upgraded solution became even more apparent.

The Solution

Red Rhombus helped Radcoflex to define their needs, develop a strategy and then migrated the business to a new, cloud-based infrastructure with managed services across their environment. Microsoft 365 was implemented, and security was configured to meet and exceed their Defence contractor requirements. Using Red Rhombus’ Technology Alignment and vCIO services, Radcoflex could take control and gain better visibility of their IT.

The Result

  • Radcoflex can now rely on a far more robust, reliable and secure network and can communicate far easier and more effectively;
  • Unscheduled downtime has been eliminated with 0 outages in the past 12 months to March 2021;
  • Radcoflex saved 80% on their monthly phone and data costs;
  • Radcoflex won a significant defence contract increasing revenue by 10%.

Experience the new standard of Managed IT for yourself